Complaints Procedure

Barrister in Preston

BBN Chambers aims to ensure that our clients are satisfied with the service they receive from chambers.  All concerns and complaints will be investigated and responded to as soon as possible. To ensure a swift and fair investigation, any complaint must be raised within 3 calendar months of the event in question.

We believe that we may provide a better service by addressing your concerns as they arise. To help us do this we would ask that you raise any issues of concern at the time.

Please note that the Legal Ombudsman, the independent complaints body for service of complaints about lawyers, has various time limits which may apply to your complaint. For details of this timescale please refer to their website www.legalombudsman.org.uk. Chambers must therefore have regard to that timeframe when deciding whether they are able to investigate your complaint.

Formal Complaints

If we have not been able to resolve your concerns and you wish to make a formal complaint please do so in writing and address your concerns.  To ensure that the matter may be investigated swiftly all complaints must be made within 3 calendar months of the event complained about.

Chambers will formally acknowledge your complaint within 14 days of receipt.

Chambers will respond to your formal complaint within 28 days.  If you are not satisfied with the response, you may appeal this decision. Any appeal should be made in writing, and addressed to the Head of Chambers.

Your appeal will be acknowledged within 7 days of receipt and will be investigated within 28 days.  A formal response to your appeal will be sent to you as soon as possible afterwards.

Complaints to the Legal Ombudsman

If you are unhappy with the outcome of our investigation you may take up your complaint with the Legal Ombudsman, the independent complaints body for complaints about lawyers. The Ombudsman may not be able to consider your complaint until it has first been investigated by Chambers. Please note that the Legal Ombudsman has various time limits which may apply to your complaint.

This decision data on the LeO’s website shows providers which received an ombudsman’s decision in the previous 12 months. In each case, this data shows whether LeO required the provider to give the consumer a remedy. Please visit https://www.legalombudsman.org.uk/ombudsman-decision-data/ to view his information.

Clients who have a right to complain to LeO are individuals and, broadly speaking, small businesses and charities.

You must complain to the Legal Ombudsman either within six years of your barrister’s actions/failure to act, or no later than three years after you should reasonably have known there were grounds to complain. You must also complain to the Legal Ombudsman within six months of receiving your barrister’s final response to your complaint. For further details of this timescale please refer to their website www.legalombudsman.org.uk. You can write to them at:   Legal Ombudsman PO Box 6806, Wolverhampton. WV1 9WJ . Telephone number: 0300 555 0333. Email: enquiries@legalombudsman.org.uk.

Link to: Contact

Contact BBN Chambers today

If you are looking for a barrister in Blackburn, or are unsure whether BBN Chambers covers your area of law, please do not hesitate to get in contact today.

BBN Chambers | The Chambers of Imran Majid | Blackburn, Lancashire
Phone: 07530 416753  | Email: im@bbnchambers.com | Secure email: im.bbnchambers@imajid.cjsm.net

Located in Blackburn – Lancashire, BBN Chambers – The Chambers of Imran Majid represents clients throughout Lancashire and the surrounding North West of England. Regulated by the Bar Standards Board.

DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by BBN Chambers and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Contact | Privacy & Cookie Policy

© 2021 by BBN

Website by WebSpinnerUK

&
Content by Content Charlie